FAQs

Can I make changes to my order before it ships? 

Unfortunately, we can't make changes or cancel an order after it's been submitted. An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to care@sheczzar.com with your order number and we'll handle that for you.

How long will it take for my order to arrive? 

Currently, orders can take 2-3 business days to process before shipping. From there, shipping times are dependent upon location. General Timeline for delivery is 7-10 business days.

How do I track my order?

Once your order ships, you’ll receive a separate email providing you with a tracking number to track your order.* Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you’ve been waiting a little too long. 

When in doubt, you can always connect to our customer care. 

When will I receive my refund? 

You should receive your refund upon the first carrier scan. Please note, it can take 7-10 business days for a refund to credit back to your original form of payment.

My package arrived damaged, what should I do?

We’re sorry to hear that! Please send a photo to our Customer Care Team at onlinesheczzar@gmail.com and include your order number so we can take a closer look and help with a solution!